Overview
Conversations over time
Answer rate trend
Deflection by domain
Leads captured over time
Recent sessions (metadata only). Transcripts are out of scope for the legal posture.
| Session | Started | Last activity | Turns | Answered | Deflected |
|---|
The content-gap workflow: questions Malcolm could not answer. Triage them into new KB content.
| When | Question | Status & notes |
|---|
Per-answer thumbs feedback. Signal collection only: downvotes and unanswered questions are the fix list, and fixes happen through Knowledge Base (resync) or Configuration (prompt), both reviewed and versioned. Nothing auto-applies.
Helpful rate over time
Downvotes to review
| When | Question | Reason | Status & notes |
|---|
Lead-capture volume. Privacy-safe: only topic, route, and page/event are recorded. No name, email, or company is ever stored or shown.
Captures over time
By topic
By topic
| Topic | Count |
|---|
By route
| Route | Count |
|---|
Documents indexed in the Connect knowledge base (the vector store the chat answers from). List, inspect, and remove are live.
Sources
| Source / section | Docs | Last updated |
|---|
Documents
| Title | Section | Indexed |
|---|
Everything below is a draft. It does not change live Malcolm until you Publish. Save draft keeps your work without going live.
Voice
Settings
Routing
The deflection routes. Each is form-first: Malcolm opens the capture form prefilled with the route's topic (and event type). A fallback email, when set, is offered only as a secondary line after the form.
| Key | Label | Topic | Event type | Fallback email | Phrasing | Remove |
|---|
Versions
| Version | Label | Note | Published | Roll back |
|---|
Export the key tables as CSV for the current date range. Generated client-side from the admin API.
Turns summary
Daily conversation volume and answer rate.
Unanswered backlog
Every logged content gap with status.
Capture events
Lead-capture volume by topic and route (no PII).
Deflection by domain
Where Malcolm handed off.