Core KPIs over the last 30 days. Read-only.
Chats
–
Answer rate
–
Deflection rate
–
Avg latency
–
Volume by day
Top unanswered
Deflection by domain
The content-gap workflow: these are the questions Malcolm could not answer. Triage them into new KB content.
| When | Question | Status & notes |
|---|
Recent sessions over the last 7 days (metadata only). Transcripts are a v1 item, pending legal review.
| Session | Started | Last activity | Turns | Answered | Deflected |
|---|